The safety of our personnel is of primary importance in the delivery of services within our company and to our customers. We are committed to providing safe facilities and equipment in achieving these objectives.

Our aspiration in meeting our responsibilities to our employees, contractors, customers and the public is of key focus and will fulfill the necessary legal requirements as outlined in the Occupational Safety and Health Act 2004 and the Occupational Safety and Health (Amendment) Act, 2006.

It is our commitment:

  • To provide the relevant training; to mitigate and minimize risk of injury to people, equipment and the environment.
  • Initiate dialogue with all persons involved in our offerings to enhance the safety of our operations by rigorously reviewing our procedures in addressing any safety concerns
  • Promote a culture within the organization that allows for the co-operation of all personnel in working together in adhering to the safe work practices of the organization
  • We the management at Novel Sports looks forward to the collaborative efforts by all personnel present on our facilities and events to provide the individual support and responsibility in ensuring a safe work environment. Safety of oneself is the safety of others.

Novel Sports will position itself to develop a sound reputation for delivery of accurate and timely products and services in meeting or exceeding the customer expectations. By aligning ourselves with leading sport technology and sport engineering companies globally we aim to enhance the development of athletes, administrators and supporters both regionally and locally.

Innovation, technical expertise and customer support will be the focus of our operations and make this part of every job delivered to our customers. We aim to bring a new athletic environment to the sporting fraternity we serve, by incorporating technology as the catalyst in nurturing athletes and students of all ages to prepare them for global competition and contribute to their holistic development

Our aspirations in achieving this goal will be supported by these policies:

  • Performance Driven:
    • We seek to perform our duties and responsibilities with due diligence in instilling confidence in our customers by the competence we acquire through shared learning’s, knowledge from our suppliers and experience of our personnel.
  • Dependability and Reliability
    • Always being available to those we serve with the necessary knowledge and information to contribute to the accurate delivery of requests.
  • Dedication to continuous improvement
    • Aspiring to be market leaders in sport technology and it applications; means that we must maintain and enhance our global vision by continually increasing our knowledge, updating our technologies and planning for the future by global collaborative efforts with those in a similar field.
  • Collaborative Engagement
    • Seek to discuss and collaborate with all personnel involved including but not limited to customers, employees, contractors, members of the general public, supporters, media, suppliers and other interested in our products and services. This is developing the solutions for the benefit of sport development here in the region.

Novel Sports Limited acknowledges the duty of care to safeguard and promote the welfare of children and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice.

The policy recognises that the welfare and interests of children are paramount in all circumstances. It aims to ensure that regardless of age, gender, religion or beliefs, ethnicity, disability or socio-economic background, all children :

  • Have a positive and enjoyable experience of sport at Novel Sports Limited  in a safe and child centred environment
  • Are protected from abuse whilst participating in [the activity provided by the organisation or outside of the activity.
  • Novel Sports Limited acknowledges that some children, including disabled children and young people or those from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare.

As part of our safeguarding policy Novel Sports Limited will

  • Promote and prioritise the safety and well-being of children and young people
  • Ensure everyone understands their roles and responsibilities in respect of safeguarding
  • Provided with appropriate learning opportunities to recognize, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and young people
  • Ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
  • Prevent the employment/deployment of unsuitable individuals
  • Ensure robust safeguarding arrangements and procedures are in operation.
  • The policy and procedures will be widely promoted and are mandatory for everyone involved at Novel Sports Limited. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from Novel Sports Limited.
  • NSL is committed to ensure that the risk of exposure and spread of COVID-19 is minimized at our indoor sports and gym facility by providing a safe environment for all clients, employees, users and stakeholders
  • NSL will follow the guidelines provided by the Ministry of Health for gyms and fitness centres (June 2020)
  • NSL has developed our Facility Guidelines for all persons using the Indoor Sports facility. Please view here:
  • NSL will ensure that all users of the facility are trained in or informed about our policies and procedures for COVID 19 safety.
  • Our policies and procedures will be shared and readily viewed on our website and social media platforms. Copies will be located at our office at the facility.
  • NSL has provided proper signage upon entry at the facility to be followed by all users. These signs provide requirements for wearing face masks, handwashing, social distancing, cough etiquette, hand sanitisation and disposal of cleaning material. These signs must be adhered to all all times.
  • NSL has established a housekeeping schedule and procedure to ensure that all high- touch or high traffic areas are sanitised before and after use, including during operation.
  • NSL has established scheduling requirement that allows for proper social distancing and sanitisation between sessions. All clients must pre-book. No walk -ins will be facilitated.
  • All users of the facility will be required to log and out and provide contact details (this will be kept in strict confidence).
  • NSL will refuse entry to any user who have pre-existing immune or pulmonary medical conditions or is ill, especially exhibiting signs of possible infection (fever, chills, cough, shortness of breath, muscle pain, headache, sore-throat, recent loss of taste or smell).
  • Any user who becomes ill during a session must inform the instructor immediately. The ill person will be isolated in sick bay and arrangements made for their safe transport out of the facility (to home or doctor as pre-arranged).
  • Clients are required to walk with their own personal cleaning material which must not be shared between patrons. Only bottles water and drinks will be allowed in the facility.